Administrator | Ponder


What do Administrators do?

Administrators are the work-horses providing essential support to teams or individuals in business environments. It’s a role that’s vital to the success and smooth-running of organisations.

Traditional duties may include fielding phone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, scheduling, bookkeeping, organising travel and filing. There are many more specialises responsibilities you could be asked to fulfil too, from social media, events planning, to helping out with recruiting and training new staff, managing office perks and maintaining a positive and professional workplace.

Communication is probably the key skill required for administrative professionals in any industry or position. If you’re also comfortable around technology, great at planning, multi-tasking and problem solving, then you could have a successful career as an Administrator.

About you:
  • Able to interact with others in-person, over the phone, or electronically, also great at listening, with strong written communication skills
  • A high level of technical knowledge from computer software and switchboards to photocopiers, printers, scanners and other office equipment
  • Organised and methodical but flexible enough to re-prioritise at a moment’s notice
  • Planner, problem solver and all round critical thinker
  • Self-motivated, able to work independently or in collaboration with others with excellent attention to detail


Industry Specific Administration Roles

A ‘typical’ administrative role doesn’t really exist. Companies recruit professionals to fill specific gaps within their unique corporate structure. What’s required varies between employers goals and culture. A role in Admin could range from office assistants, or secretaries, to office managers and supervisors.


Administrators in the arts could be helping to run galleries, managing musicians schedules, planning cultural events, or providing services.

Projected Job Growth to 2024: 8.2% (Strong)

Average Salary 2019: $55,000 per year



If you choose to work in Design as an Administrator you could end up ordering supplies for fashion houses, assisting graphic and web designers, preparing reports and layouts for interior design clients, or putting together contracts and plans in an architects or surveyors offices.

Projected Job Growth to 2024: Strong (

Average Salary 2019: $55,000 per year (Source:

Aviation & Transport

In Admin roles in these industries you could be front of house, organising rosters, preparing reports, applying for licenses, ordering in supplies and scheduling works.

Projected Job Growth to 2024: Stable (

Average Salary 2019: $67,000 per year (


“Business” represents a really huge and diverse sector, in an administrative role in this industry you be running diaries and scheduling events, setting up meetings, taking and transcribing notes, writing correspondence and reports, meeting and greeting people face-to-face, online and over the phone.

Projected Job Growth to 2024: 12.1% (

Average Salary 2019: $60,000 per year (


Administrative workers in the Legal industry could be working in courts, correctional services, human resource departments or for law firms. Duties may be diverse and include carrying out research, compiling reports, preparing briefs and other documents, supporting senior professionals, to filing and answering phones.

Projected Job Growth to 2024: 9.6%

Average Salary 2019: $60,000 per year



Typically you could find yourself preparing and reviewing contracts, loading information including schedules into the system, assessing plans, typing up and distributing variations, liaising with estimators, drafters and other professional teams helping to move projects along.

Projected Job Growth to 2024: Strong (

Average Salary 2019: $60,000 per year (


Working in childcare centres, schools, universities, TAFEs or other training organisations, you could be answering phones, sending out newsletters, scheduling appointments, creating social media posts, helping students, teachers, parents and all manner of other professionals.

Projected Job Growth to 2024: Very strong (

Average Salary 2019: $50,000 per year


On any day you could find yourself on reception, making reservations, planning events, scheduling rosters and helping out with marketing.

Projected Job Growth to 2024: Moderate (

Average Salary 2019: $55,000 per year (


A diverse sector you could be supporting professionals in youth work and social services, to translators and education. As well as traditional duties you could find that you’ll be performing technical duties, managing case-loads, creating reports and managing offices and departments.

Projected Job Growth to 2024: Moderate (

Average Salary 2019: $50,000 per year (

Information Technology

Not to be confused with Database and Development Administrators or Network and System Administrators which are more professional roles that require specific skill sets and relevant qualifications, commanding higher salaries.

Basic administrative roles within this industry could be answering calls and redirecting them, assigning jobs, scheduling works, ordering in parts, invoicing and chasing payments, contacting clients and helping out with general jobs around the office.

Projected Job Growth to 2024: Stable to strong (job

Average Salary 2019: $55,000 per year (

Communication and Marketing

You could be helping put together promotional material, planning events, sending out press releases, data entry, collating market research, or writing and posting content for social media.

Projected Job Growth to 2024: Strong (

Average Salary 2019: $63,000 per year (


Working in GP clinics, hospitals and community settings, you could be on reception, updating records and issuing paperwork, managing written and electronic medical records, liaising with medical staff, responding to general enquiries and information requests, or updating policies.

Projected Job Growth to 2024: Very strong (

Average Salary 2019: $55,000 per year (

Police, Fire and ADF

Admin roles in these industries, you involve writing reports and correspondence, organising rosters, handling enquiries from the public, service people and management, co-ordinating events, distributing general information and updates about policies and procedures.

Projected Job Growth to 2024: Strong (

Average Salary 2019: $50,000 per year (


Working in regional councils, state and federal, as well as private organisations, you could be working on the front desk,  organising employees site inductions, coordinating employee travel, data entry and maintenance of internal databases and providing project support.

Projected Job Growth to 2024: Stable (

Average Salary 2019: $50,000 per year (


Administrative roles in this industry could see you working in laboratories collating data, or in education supporting teaching staff, supporting project managers in rolling out new ideas and designs, or on reception in a research facility.

Projected Job Growth to 2023: 10.8% (Department of Education, Skills and Employment)

Average Salary 2019: $50,000 per year (

How to become an Administrator in Australia

There are no formal qualifications for becoming an Administrator in Australia, specific employers may prefer that you have a certain level of qualifications or experience, especially if you’re applying for more senior positions.

Step 1 – Completing Year 12 with English and Maths, with some business and IT subjects could be beneficial

Step 2 – Get work experience in an office environment to find out what really goes on, or volunteer to get some experience and build up your knowledge and skills

Step 3 – Consider taking a relevant qualification e.g.:

Certificate III in Business Administration

You could do a Certificate III specialising in lots of different industries including Automotive, Accounts, Arts, Education, Legal, Medical, Health Administration

Certificate IV and Diplomas are also available for certain industries, see what’s available on My Skills e.g.

Diploma of Information Technology Systems Administration

Diploma of Local Government Administration

There are also micro-credentials and short courses to consider.

If you are really keen you could complete a Bachelor of Business Administration, which could open up more opportunities and allow you to apply for more senior positions.

Step 4 – Working as an Administrator is a career in itself, but it could also be a pathway to consider into any industry you choose. Once you’ve begun working in Admin roles, you’ll learn more about the industry and roles you might like to pursue. You can then up-skill and leverage your networking contacts to move up the ladder.

Frequently Asked Questions (FAQ’s)

  • Can I get an admin job with no experience?

If you are happy to start with entry level roles, you can multi-task, learn quickly and are super organised then you could land an admin job without any prior experience.

  • Do I need to go to university to become an Administrator?

No you don’t. There are no formal qualification requirements for many administration roles, but you’ll have to be prepared to start at an entry level job and work your way up.

  • What does an Administrator do?

Administrators support businesses and the professionals working within them, helping to organise work and carry out the day-to-day functions that help operations run smoothly and efficiently. Duties vary between industries and employers, so you should choose a role that you will find interesting and rewarding.

  • Where do Administrators work?

Administrators can work in every single industry, they work in offices, remotely from home, in laboratories, hospitals, hotels, in tourism, science and agriculture. Administrator roles are found almost everywhere.

  • What are 3 things I can do right now to work help me become an Administrator?

If you’re at high school and you think a career as an Administrator would be perfect for you, here’s a few things you could start doing right now:

  1. Get office work experience or volunteer in an office setting
  2. Learn to type fast and accurately, become familiar operating lots of different types of equipment
  3. Sign up for temping work during your holidays to build up some experience and skills, you could also gain references and valuable contacts.
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